ORTHOTIC POSTING:
All forefoot posting will be done intrinsically unless otherwise specified.

POST TO CAST:
Posting values will be selected based on orthotic selection and cast profile.

ENSURING A BETTER FIT:
Sending a pair of shoes with the casts can guarantee a better quality fit. Indicating shoe size or sending a tracing of the foot helps determine length of extensions.

ORTHOTIC SHELL THICKNESS:
Orthotic shell materials may vary depending on patient's weight.

ORTHOTIC LENGTH:
Most orthotics standardly are covered to met head length but can be made to any length by indicating so on the prescription form.

TURN AROUND TIME:
ComfortFit's average door to door turnaround time is approximately 12 days.

RUSH ORDERS:
There is NEVER a charge for orthotic orders to be rushed. It is our pleasure to provide special turnaround for our loyal customers with special patient requirements.

PRODUCT GUARANTEE:
All shells carry a lifetime guarantee against breakage.All other components of the orthotic carry a standard six-month guarantee against workmanship or defects. After the initial six-month guarantee, all repairs and adjustments will be charged at our standard flat rate repair charges. During the six-month guarantee, ComfortFit Labs will adjust and repair all orthotic components. Natural leather can discolor; this is a normal condition and is not covered by our guarantee.There is no charge for inbound or outbound freight on repairs that are in warranty.

REPAIRS AND ADJUSTMENTS:
ComfortFit has two simple categories for chargeable repairs: Basic Repairs and comprehensive Repairs. All competitors' devices can also be repaired by ComfortFit.

THE COMFORT ZONE:
The Comfort Zone protection policy covers your patient's orthotics for 24 months regardless of what may happen to their orthotics.All work done on the devices will be at no charge. (A surcharge will apply to lost or stolen orthotics.)

SHIPPING POLICY:
There is NO CHARGE for inbound or outbound freight for any new pair of custom orthotics unless being shipped directly to the patient. Prepaid mailing labels are provided for your convenience. Local courier service is also available in select cities. Shipping cartons are available upon your request at no charge.

RETURNS:
All returns for credit consideration will be evaluated on an individual basis. Our policy is a simple one..We want to satisfy the customer and the patient at all costs.There are established fees for return of sandals and diabetic shoes. Call for information.

CREDIT TERMS/ESTABLISHING YOUR ACCOUNT:
Open credit will be established for all new orthotic accounts upon receipt of your first order.An invoice will be sent along with each pair of orthotic devices (or other products) and statements will be processed monthly. A finance charge of 1 ½ % will be assessed on all accounts with over a 30-day balance (past due). Payment may be made from individual invoices or from monthly summary statements.We gladly accept payment via Visa, MasterCard, AMEX and Discover cards.Any account that exceeds a 90-day unpaid balance will be considered for immediate credit hold until the balance is paid.

CUSTOM LOGOS:
We can incorporate your custom logo on our Top Covers (vinyl only) depending on your volume. Please call for further information.